This happened in the middle of playing Warzone 2 while I was mid parachute. Now just the other night I was playing and my screen went black and then it was opening Facebook (I’ve never used and will never put Facebook on my Xbox, no reason to) but for it to start playing a Facebook video that cut out so I couldn’t actually see what it was or if it was a post with any info from it, and then cut back to my game after some delay. So I’m hopeful, this is an old thread but recently I’ve had some interruptions on my Xbox not every day, or not every time I play my Xbox but it’s happened where my screen went completely black, I was able to still hear audio through my headset at the time, turned tv off and on and it did nothing, I could hear my controls when I hit the Xbox button, eventually it came back. Please contact the moderators of this subreddit if you have any questions or concerns. I am a bot, and this action was performed automatically. Post in the Update Preview ForumsĬonsole won't start up? - Try self recovery mode Running into bugs is completely normal if you're signed up for this. To summon the official Xbox Support account to this thread to assist you, please respond to this comment with their username "xbox_support" with "/u/" at the front and no spaces between.Īre you in the preview program? This is a beta. Failure to search before posting may result in your post being removed.Ĭonsult our wiki - It's highly likely that your issue is there. Search - Use google, use the sidebar, use the forums. Press and hold the Xbox Logo on your console for about 8-10 seconds until the console shuts off.Ĭonsult /support - They have a wide variety of topics, and tons of support available.Ĭontact Xbox Support - They have chats, phone calls, emails, everything. Yes, it very much does… but until Microsoft acknowledges or fixes the issue, it’s the best we’ve got.Don't Forget To Try These Basic Troubleshooting Steps First: You have to cancel background downloads that affect game launches whenever the error occurs. It does need to be said that the downloads and games launched are installing to or launched from an external hard drive attached to the console. Since discovering this issue, we’ve encountered the 8027025A error four times and have fixed it on the first attempt each time using this method. The above kills the game in question entirely, which sucks, but it made it so we could actually use our Xbox One again.
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